Individual Client: An individual that seeks commission service.

Corporate Client: A group of individuals under a legal business entity.

Rigger: A professional skilled in the process of model rigging, responsible for animating and creating movements based on given material by the Client.

Project Manager: Individual responsible for overseeing the entirety of the project and bridging communications with the Client and the Rigger.

Artist: Individual responsible for creating and preparing the Materials for the project.

Materials: The essential assets provided by the Client created by the Artist, in form of a properly layered PSD (Photoshop) files.

Cutting: A process of segmenting and dividing layers on the Materials for rigging process.

Deliverables: A compressed archive file consists of Live2D model files (*.moc3), VTube Studio configuration files, and additional configuration files if required (eg. VBridger config files).

Source Files: Collection of editable model files in Live2D Cubism format (*.cmo3).

Our services are not provided on a first-come-first-serve basis.

We accept inquiries in both English and Japanese.

Individual clients can apply for a commission when our application window opens, which will be announced on our social media pages.

Corporate clients can forward their proposals to our email address for consideration.

Clients can request a specific rigger for their project, but this depends on the rigger's availability. In such cases, we might suggest alternative riggers or adjust the schedule based on the desired rigger's availability.

The price list on our website is for reference only. The actual cost may vary depending on project complexity.

We exclusively offer model rigging services and do not provide character design or art/illustration services.

We do not accept inquiries for re-rigging or modifications to existing Vtuber models. Some exceptions may apply, but it’s not a request we typically accommodate for regular clients.

Our supported Vtuber apps include Vtube Studio, VBridger, and iFacialMocap. We don't support other apps unless previously discussed.

Client must be over 18 and capable to pay and communicate by their own. If the Client is represented by a third party, please notify us in advance.

Once a client application is reviewed, we'll match clients with riggers based on their preferences.

Clients should have all necessary materials for their model, including character designs and a PSD file ready for rigging.

If the Client lacks the required materials at the time of application review, we'll set a hold period (up to 30 days) for them to prepare.

Clients are responsible for contacting the Artist and asks them to cooperate during the creation process.

If the provided materials don't meet our requirements, we might charge an additional processing fee for revision notes.

If the Artist is unable to cooperate during the rigging process, we might offer additional PSD correction fees. However, our correction capabilities might be limited to minor adjustments or cutting with no extensive redraws. In such cases, we may adjust the model's features to match the available materials.

If a Client fails to provide the necessary materials within the agreed timeframe, we may reject their application.

Projects are only accepted after the first invoice is delivered and paid.

We reserve the right to decline any applications at our discretion.

Once the Project started, Client will communicate with the Project Manager throughout the whole process over chosen way of communication channel (Discord DM or E-mails)

Under certain conditions or by request, the Project’s Rigger may also join in the communications channel.

The Rigger will report their work in progress as they are available. If the Client are expecting a regular updates, please inform the Project Manager. We may able to deliver a regular report up to weekly basis.

Seiryu members may stream or post the Model work-in-progress content on social media. If the Client prefer confidentiality, they should discuss this with the Project Manager.

Client are expected to be cooperative and responsive throughout the whole process.

If the Client are shown to be non-communicative for a long period, we may put the project on lower priority.

Upon project completion and full payment, we'll send the deliverables for review.

Clients should provide feedback within two weeks of receiving the deliverables.

After the feedback are provided, we will review the feedback and implement the changes when they are accepted.

We will try our best to make changes up to the Client satisfaction. However, when the revisions are deemed to be excessive and spanned through certain weeks, we may either charge additional fees or deny the request for further changes.

Seiryu reserves rights to decline revision for adding features that were not discussed within the application phase and/or if the request is deemed to be outside of the original scope of the project.

We will send the Deliverables as a compressed ZIP file on the communication channel.

To maintain our work integrity, Seiryu does not offer source files of the models for any reason. Exceptions may apply to Company/Corporate clients.

We will try our best to safeguard the Deliverables and Source project files on our managed Cloud services and offsite backups. However we cannot guarantee against external failures or accidental losses.

Clients are responsible to keep their own backups for the Deliverables.

Refunds are considered on case-by-case basis.

If the Client cancels the commission before any payment is paid, no future payments are due.

If the Client cancels the commission after the first invoice is paid, there will be no refund offered as the payment is made to cover the processing fees and existing progress.

If Seiryu unable to complete the commission because of the Rigger issues, we will discuss to transferring the work to other Seiryu members and adjustments in schedules.

In event of Seiryu unable to complete the project, we will offer partial refund based on current project completion.

The Client are required to inform us if they are willing to cancel or request a refund.

The Client are not allowed to issue chargebacks without any confirmation.

Seiryu members reserve the rights to post videos of the completed project on our social media accounts and websites with proper crediting to the Client and the Artists.

Client are free to use the deliverables for commercial for-profit purposes.

Credit to the Rigger social media handle is required when the Client publicly shown their model. Please put the credit on your social media/streaming platforms bio.

Client are required to inform Seiryu in event of ownership transfer of the Deliverables (e.g., selling the Model).

Client are expected to use the model as intended by the Rigger.

Client are expected to use apps that were specified on their application form. Please inform us if you are using different apps to control your Model.

Client should not alter the physics strength of their model as it may hinder the quality of the overall model. Please consult with Project Manager if you need any adjustments in the model physics.

Client are free to add new toggles or expressions by their own if the Vtuber app allows for such modifications, we only ask you to disclose to the viewers that the model has been modified, because your modification may reflect on the Rigger’s quality.

We may not be able to provide support to use additional plugins or apps to control your model that were not discussed during the creation process.